Cancelling a renewal
If you expressly chose automatic annual renewal when paying, you can disable it before the next renewal date. Use the management link provided for your subscription. This prevents the next renewal and keeps access available until the end of the period already paid for.
With manual renewal, no new payment is made without your action. Cancelling automatic renewal does not automatically result in a refund for the current period.
Refund requests
We do not offer a commercial guarantee of an automatic refund for a simple change of mind. Each request is assessed on a case-by-case basis, taking into account the reason, the service provided and its use, including storage and artificial intelligence processing.
Please report any duplicate payment, billing error or difficulty preventing you from using the service. Reviewing your request does not guarantee a refund. Mandatory legal rights and payment provider rules take precedence where applicable; using the service does not remove those rights.
We encourage you to use the free trial to check that the service meets your needs before purchasing a paid subscription.
How to contact us
Email contact@dossier.tn with your organisation’s name, account email address, the support code displayed in your account, order reference and date, and the reason for your request. You can also open a ticket from the support centre in your account during an active subscription or trial. Never send your password or full payment card details.
An approved refund is processed through the original payment channel, under the payment provider’s procedures; processing time depends in particular on the payment method.